Chili’s Recruiting Resource Center
Welcome to your one-stop shop for bringing great talent to our team!
REFERRALS
Bringing great people to our team brings big rewards.
It’s a fact—Team Members who were referred tend to perform better and stay with us longer! All hourly Team Members are eligible to receive a bonus if their referral is hired.
If you need help or have a question that isn’t covered here, please email HourlyHiring@chilis.com
REFERRAL
Current Team Members will receive a bonus when they refer someone they know personally and the person is hired. A referral is someone the Team Members can vouch for being a good fit for the team.
The referral bonus gives the referring (current) Team Members two payouts—the first one is paid when their referral is hired and has worked their first shift, and the second payout occurs when the referred Team Member reaches their 90-day milestone.
Here’s a breakdown of the bonus payout amounts and timing. The number listed is the amount paid to the referring Team Member.
Payouts are issued on the 2nd Friday of the month after the hire date and 90-Day milestone and will be billed to the restaurant P&L under ‘Employee Incentives’.
| UPON HIRE | |
|---|---|
| HOH | FOH |
| $125 | $100 |
| 90 DAYS | |
|---|---|
| HOH | FOH |
| $250 | $150 |
Initiating a payout
Managers now have direct control of all referral bonus payouts! You will use a form within the Self-Service Portal to initiate all referral bonus payouts. Click the learn more button below to learn how to access and complete the form.
Managers only need to submit a request for the first payout.
Once the referred Team Member reaches their 90-day milestone, the additional “90-Day” payout will be issued automatically to the referring Team Member without any additional action required from the Manager.
Order referral poster!
Referral poster can be displayed in the HOH as a reminder to Team Members of the financial benefit available to all Team Members.
- Preview Item name Product ID #
-
Referral Poster - English & Spanish
#005-1817TM
Order
Still have questions about referrals?
Take a look at our FAQs below!
Any hourly, non-management, TM in the restaurant.
Management TMs in the restaurant (Kitchen Supervisor and above) and RSC TMs are not eligible for receiving an hourly referral bonus.
You, as the Manager, must submit a referral payout request ticket via the SSP. To quickly locate the form, search “Referral” in the SSP.
Payments will be paid by payroll on the 2nd Friday of the month after the hire date and their 90th day.
If the referral bonus is submitted late, payout will occur on the normal payout schedule starting the next month.
Initial payouts are issued on the 2nd Friday of the month after the Manager submits the Referral request.
90-Day payouts will be issued automatically in the month after the referred TM reaches the 90-Day milestone.
The payout method will be the same method as normal paychecks (direct deposit, pay card or paper check).
To submit the request you’ll need to
- Select the type of referral payout.
- Select the current TM’s name from the Current TM drop-down.
- Select the Referred Hire’s name from the TMs listed in the drop-down.
- Click ‘Submit’.
- Save the confirmation email in case you need it for future reference.
Be sure the new TM fully completed all on-boarding tasks.
As a best practice, wait until the new TM has worked their first shift and you are able to see the TM in Menulink before submitting the form.
Make sure the ‘New Hire Location’ field is set to your restaurant. The system will only display TM names associated with the selected location.
No problem! Simply submit another form with the correct information and include a brief explanation of the error in the “Please provide additional information…” text box at the bottom of the form. If possible, please include the ticket number from the previous submission.
Yes! It will show up under Employee Incentives
For consistency, the payout request should be submitted by the Manager of the new-hire.
Yes! All referrals MUST be submitted within 12 months (1 year) of the start date of the new hire. If a submission is received for a new hire that has been active for more than 12 months it will not be paid out.
If you need help or have a question that isn’t covered here, please email HourlyHiring@chilis.com and you’ll receive a response shortly.
DIRECT SOURCING
Grow your team with the help of your team.
Encourage your Team Members to search and recruit for their own talent. This will help bring qualified candidates while also reinforcing the Chili’s brand. Here are some resources to get started.
Order hiring & event flyers!
HIRING & EVENT FLYERS
Whenever there is an event, encourage your Team Members to attend and invite their friends with our hiring and event flyers. You can order these fliers from our marketing site.
- Preview Item name Product ID #
-
Now Hiring Flyer - English & Spanish
#005-1817
Order
-
Now Hiring Card - English
#005-1238
Order
-
Now Hiring Card - Spanish
#005-1238S
Order
-
Now Hiring Poster - English
#005-1817A
Order
- Preview Item name
-
Now Hiring Poster - Editable
Download
TO-GO ORDER BAGS
Our flyers are here to entice people to join us and should be used in Chili’s To-Go orders.
You must separate each flyer as there are four on one page and add one to each To-Go order bag on high-volume days for maximum efficiency. Please attach flyers to the outside of the bag with tape or put them inside the bag. No staples!
- Preview Item name Product ID #
-
Chili’s To-Go Flyers
#005-1817TG
Order
RESOURCES
Interview Guide
Looking for tips to help you interview and select top talent? Here are some tools and resources that will help you to set expectation with your Team Members and candidates!
Hourly Interview Guide – English
Hourly Interview Guide – Spanish
New TM Hire Checklist
Additional Documents
Need more information on how to have Aces in Places or want to provide more information to prospective Chilis Team Members about our benefit offerings? Our brochures are here to help.
- Preview Item name Product ID #
-
Benefits Brochure - Hourly - English
#005-640
Order
-
Benefits Brochure - Hourly - Spanish
#005-640SP
Order
- Preview Item name
-
Attract, Hire, Train, Retain
Download
-
Aces in Places Availability Conversation
Download
-
DO Critical Staffing Ticketing Process
Download
New
KROW & Oracle
We use KROW and Oracle to assist you in the process of bringing new Team Members to Chili’s. Both have special features that will help streamline the hiring process.
KROW
KROW is a mobile application platform that helps simplify the hiring process for hourly Team Members. It asks a series of interview questions to prescreen the candidate, allows them to self schedule interview times, and sends them messages about their status.
Already familiar? Go ahead and log into KROW now using the button below.
Updated Oracle job aids and information will be posted soon.
Have questions relating to Oracle and KROW?
Take a look at the FAQs below!
Updated FAQ will be coming soon.
No, candidates do not have KROW accounts. Candidates can schedule an interview once their pre-application has been submitted.
Use the “forgot password” link under the log in screen and fill out the required fields. The TM will receive an email with
an access code and link to reset their password. Account lockouts only last around 20 minutes.
Use the “forgot Username” link under the log in and fill out required fields. This will display the
username associated with the email address given.
Manage job postings by toggling on and off the Available and Schedulable toggles in KROW under My Forms.
Feel free to take notes during the interview, just remember to shred afterwards. Do not keep personal information such as interview notes on file.